One platform · works on any website

Turn every website visitor into a conversation.

AI answers instantly, hands off to a live agent when it matters, takes voice calls — and every lead lands in your Marketing CRM with full context. All from one line of code on your site.

See it live → Talk to us
✦ AI + live-agent chat ✦ Voice calls in the browser ✦ Leads sync to CRM
AI
Your Assistant● Online
Do you handle personal injury record reviews?
We do — our team prepares medical chronologies for PI and mass-tort matters. Want me to set up a quick call?
Yes please — this afternoon if possible.
Live agent joined · lead saved to CRM
Sarah (Live agent): Hi! I can take it from here — booking you in for 3pm.
Avg. first response
Instant
Leads captured → CRM
Auto
Everything a visitor needs — in one widget
AI answers
Live agents
Voice calls
File sharing
CRM sync
How it works

Live on your site in three moves

No rebuild, no new stack — the widget drops into any website with a single script tag.

01

Embed one line

Paste a single script tag into your site. The branded widget appears with your greeting, colours and quick actions.

02

AI answers instantly

Trained on your business context, the assistant answers visitor questions 24/7 — and knows when a question deserves a human.

03

Humans close the loop

Agents take over live, jump on a voice call or ring the visitor back instantly. Every conversation becomes a lead in your Marketing CRM.

Capabilities

One widget, every channel

Pick a capability to see what's inside. Everything shares one conversation record — nothing gets lost between channels.

AI that knows your business

The assistant is primed with your services, tone and quick actions — so answers sound like you, not a generic bot.

✓ Instant answers, 24/7
✓ Custom greeting & quick-action chips
✓ Brand-voice responses
✓ Knows when to escalate to a human

Seamless human takeover

When a conversation gets real, an agent steps in mid-thread — the visitor never repeats themselves.

✓ Agent console with full history
✓ Typing & presence indicators
✓ AI → human handoff in one click
✓ Offline? Visitors leave a message

Voice, straight from the widget

Visitors call your team from the browser — no phone number to dial, no app to install.

✓ WebRTC voice calls in the browser
✓ Call recording for quality & training
✓ One-click instant callback
✓ Works alongside the chat thread

Every conversation becomes a lead

Chats sync into the Marketing CRM automatically — with the full transcript and visitor context attached.

✓ Auto lead capture to the CRM
✓ Transcript & context on the record
✓ Route to owners & pipelines
✓ Follow up from the same platform

Know who you're talking to

See what a visitor looked at before they said hello — and prioritise the conversations that matter.

✓ Visitor tracking & page history
✓ Returning-visitor recognition
✓ Conversation history per visitor
✓ Context shown to agents live

More than text

Documents, screenshots and messages move through the same thread — nothing bounces to email.

✓ File upload in-chat
✓ Leave-a-message when offline
✓ Full conversation transcripts
✓ Attachments land on the lead record
At a glance

Built to convert, not just to chat

Everything you need to turn traffic into pipeline — nothing you have to stitch together.

AI answers 24/7

Instant replies in your brand voice, day and night.

Live-agent takeover

Humans step into the same thread the moment it matters.

Browser voice calls

WebRTC calls with recording — no dialer, no downloads.

CRM lead sync

Every conversation lands in the Marketing CRM automatically.

Visitor tracking

Page history and context, shown to agents in real time.

File sharing

Documents and screenshots travel inside the chat thread.

Leave a message

After hours, visitors drop a message that becomes a lead.

One-line embed

A single script tag — works on any website or CMS.

0
AI availability
0
Of code to install
0
Chat · voice · callback · message
0
Every lead lands in the CRM
Good to know

Questions, answered

How do we add it to our website? +
One script tag. Paste it before the closing body tag of any site — WordPress, custom builds, anything — and the widget appears. We configure the branding, greeting and quick actions with you.
What happens when the AI can't answer? +
It hands off. A live agent joins the same conversation with the full history, or — outside working hours — the visitor leaves a message that lands in your agent console and CRM as a lead.
Can visitors talk to a real person? +
Yes, two ways: live chat with your agents, and voice calls straight from the browser (WebRTC — no phone app needed), with optional call recording. Visitors can also request an instant callback to their phone.
Where do the leads go? +
Into the Marketing AI CRM automatically — name, contact details, the full transcript and the pages they visited. Your team follows up from the same platform, no exports or Zapier glue.
Can it match our brand? +
Fully — name, avatar, colours, greeting and quick-action buttons are all yours. A discreet "Powered by" footer is the only trace of us.
Can I try it before we talk? +
Yes — the DraftnCraft widget runs on this exact product. Click "See it live" to open it and try the AI answers, live-agent handoff and voice calling for yourself.

Put a concierge on your website.

See the live widget, then let's configure one in your brand.

See it live → Request a demo sales@legaidnc.com
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